On this episode of UC As we speak, host Kristian McCann sits down with Tim Stahl, VP and Head of Worker Expertise at Rightpoint, to discover how the worker expertise perform is maturing from a “feel-good” metric right into a measurable enterprise driver.
Worker expertise isn’t nearly engagement anymore; Stahl explains how firms in 2026 can reinvent EX as a measurable benefit by balancing effectivity, humanity, and know-how.
Key takeaways from the dialog:
Why ROI and worker lifetime worth are the brand new measures of engagement success.
How AI is remodeling day-to-day work—eradicating friction whereas amplifying creativity and collaboration.
What shared possession of EX seems to be like throughout HR, IT, and operations.
The dangers of “performative adoption” and the way transparency builds belief throughout change.
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