On this interview, Mitel CTO Luiz Domingos discusses why frontline-first, voice-first communications have gotten important operational infrastructure — and why organisations can now not afford to attach their total workforce with the identical one-size-fits-all instruments.
The dialog covers how embedded, real-time communications allow sooner selections, safer work, and higher outcomes; why voice is making a powerful comeback because the interface of alternative in hands-free environments; the place AI provides probably the most sensible worth for frontline staff; and the way hybrid and edge architectures guarantee resiliency, safety, and management in mission-critical environments. Luiz additionally shares the largest errors organisations make when modernising frontline communications — and keep away from them.
